Hi, I'm

Naman Solanki

Technical Support Representative

I am a tech-savvy Support Representative with hands-on expertise in Microsoft Azure, Active Directory, Windows/macOS systems, and customer success strategies. I specialize in troubleshooting, remote diagnostics, and providing empathetic support that builds trust and boosts satisfaction. With experience supporting over 50+ customers weekly, I turn technical roadblocks into smooth solutions. 🔸 Skilled in: Azure Cloud, Ticketing Tools, CRM Systems, Network Diagnostics 🔸 Driven by: Accuracy, Empathy, and First-Call Resolution

1+

Years Of Experience

1000+

Projects Completed

2+

Certifications

My Skill Set

I Provide Wide Range Of Skills

Technical Troubleshooting

Diagnosing and resolving hardware/software issues across Windows, macOS, and basic Linux environments to ensure uninterrupted user operations and high service uptime.

Customer Communication

Delivering empathetic, clear, and solution-oriented communication through CRM tools, reducing customer frustration and increasing first-call resolution by 30%.

Cloud & Systems Support

Supporting Microsoft Azure, Active Directory, and Microsoft 365 environments, including virtual machine setup and cloud-based configuration troubleshooting.

Why Choose Me

My Experience Area

Communication

95%

Teamwork

85%

Problem-Solving

90%

Management

80%

Adaptability

90%

Leadership

75%

Time Management

85%

Fast Learner

90%

Projects

My Amazing Works

Technical Support Workflow Optimization

3 months

Customer Onboarding Efficiency Model

3 months

Experience

SP Data Digital

Technical Support & Sales Agent

Jan 2025 – Present

Delivered technical support and upsell guidance to 50+ Rogers clients weekly, achieving a 22% boost in conversions.
Streamlined CRM ticketing and tagging processes, resulting in an 18% reduction in repeat support inquiries.
Conducted compatibility checks and plan recommendations, achieving a 30% first-call resolution rate.
Reduced customer hesitation by 24% with strategic product comparisons and upselling.

Somrav Marketing Solutions

Door-to-Door Sales & Support Representative

Oct 2024 – Dec 2024

Executed cold-door outreach campaigns for Rogers’ competitor-switch program, increasing conversion rates by 19%.
Resolved on-site technical issues and educated users, reducing post-sale complaints by 23%.
Boosted field engagement through personalized consultations and mobile CRM updates, improving daily close rates by 20%.

DEGREE

EDUCATION

Diploma in Computer Systems Technician – Networking

August 2023 – December 2024

St. Clair College, Windsor

Certifications

CompTIA A+ – Validated foundational IT skills
Cisco Certified Network Associate (CCNA) – Verified networking knowledge

Clients Are Satisfied For Our Work, View Feedback

Awesome Service

Naman consistently exceeded expectations with his technical support abilities. His clarity, patience, and problem-solving mindset helped us achieve higher customer satisfaction ratings.

Account Manager

SP Data Digital

Awesome Service

Thanks to Naman’s efforts, our upsell conversion rates jumped significantly. His understanding of customer needs and CRM systems is top-notch.

Team Lead

Rogers Campaign

Let's Connect

Please fill out the form on this section to contact with me. Or call between 9:00 a.m. and 8:00 p.m. ET, Monday through Friday

Let's message me and mack something together

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